Shipping Policy

Every LovelyLemonCo product is handmade in small batches in Radcliff, Kentucky. Because we make your order for you, it takes longer to ship than a warehouse order. Here is exactly what to expect.

Processing time

We aim to ship every order within 7 days.
Because each order is handmade, please allow up to 6 weeks for your order to ship. This is the longest it should take, including big sales and holidays.
You will get an email with tracking as soon as your order ships.

If your order is running late

If your order hasn't shipped within 6 weeks, we will email you before that date with a new estimated ship date.
At that point you can choose to wait, or cancel for a full refund to your original payment method. If you don't reply, we'll keep your order in line and ship it by the new date.

Shipping rates (US only)

Order total	Shipping	Method
Under $75	$8.95 flat	USPS Ground Advantage
$75 and up (after discounts)	Free	USPS Ground Advantage

USPS Ground Advantage usually takes 2 to 5 business days after your order ships.

Address errors

Please double-check your address at checkout. If you made a mistake, email us before your order ships and we'll fix it. If a package comes back to us because of an address error, we'll reship it once you pay the new shipping cost.

Lost, stolen, or "delivered" but not received

Check around your door, mailbox, and with neighbors, and give it 2 days, since USPS sometimes marks packages delivered early.
Still missing? Email support@lovelylemonco.com within 7 days of the delivered date with your order number.
We'll open a claim with USPS and help you through it. Packages marked delivered to the correct address are the carrier's responsibility, but we'll work with you case by case.

Damaged or wrong items

Email us within 7 days of delivery with a photo of the item and the box. We'll send a replacement or refund that item, your choice. You don't need to send anything back.

Questions

support@lovelylemonco.com · LovelyLemonCo LLC, 238 Globe Street, Radcliff, KY 40160