We can't accept returns of personal care products. Soaps, butters, scrubs and intimate care can't be resold once they leave us, for health and safety reasons. Instead, here is when you can cancel or get a refund.
Cancelling an order
- Within 72 hours of ordering: cancel for any reason, full refund. Email support@lovelylemonco.com with your order number.
- After 72 hours: your order is in our production line and can't be cancelled for a change of mind.
- If we're late: if your order hasn't shipped by the time shown when you ordered, you can cancel for a full refund at any point before it ships (see our Shipping Policy).
When you'll get a refund
| Situation | What you get |
|---|---|
| Cancelled within 72 hours | Full refund |
| We missed the ship time and you choose to cancel | Full refund |
| Item arrived damaged, leaking or wrong (reported within 7 days, with a photo) | Replacement or refund of that item, your choice |
| Duplicate order placed by mistake (reported within 72 hours) | Refund of the duplicate |
| Package lost by the carrier after we open a claim | Reship or refund |
What we can't refund
- Change of mind after the 72-hour window
- Products that have been opened or used, unless they arrived damaged or wrong
- Shipping costs on orders that were delivered correctly
How refunds are paid
Refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to show it.
Before you file a dispute with your bank, please email us. We answer every message at support@lovelylemonco.com, and we can usually fix it faster than a bank dispute can.